Incorrect distance/mileage is shown in the reports. What can I do?
Possible reasons and their elimination:
1. Outliers of data.
To detect such outliers, build a track of unit movement for the appropriate period. Outliers of data will be seen on the track as dashed lines.
Ways to overcome outliers:
Enable filtration of unit positional information in messages (on the
Advanced tab of unit properties). This will not affect old messages but applied to new ones.
To correct data in reports, change settings of
trip detection, in particular, reduce 'Maximum interval between messages' and increase 'Minimum satellites'.
2. Incorrect settings or operation of the mileage counter.
Check the mileage counter settings on the General tab of unit properties.
Related Articles
Incorrect Intervals of Engine Hours
In the table of engine hours, incorrect intervals are detected. What can I do? Possible reasons and how to eliminate them: If engine hours are detected by ignition sensor, the reason can be that data coming from this sensor is incorrect. Check sensor ...
Frequently Asked Questions
Reports Determination of Fuel Consumption by Math Calculating Fuel: Time-Based or Trip-Based Common Report for All Units False Thefts or Fillings Fuel Filling Is Not Detected Fuel Theft Is Not Detected Incorrect Intervals of Engine Hours Incorrect ...
Track Parameters
After you have built a track, it is impossible to change its parameters (time, unit, color, annotations). In case of error, delete the incorrect track and create a new one. Track Color There are four mutually exclusive color settings for the track: ...
Wrong Addresses
What is to be done if incorrect addresses appear in reports or in search address tool? As address information is taken form the map, a more accurate or modern map is required in such situations. You can send us such a map to support@gtrack.com.mm. ...
Input Rules
All fields for editing are checked for correctness of the input data. If the data is incorrect, the field is highlighted in red. Incorrect entries are: Not enough characters in the name or a phone number. The names of monitoring units, unit groups ...